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Frequently Asked Questions

How do I buy something?

Just click on a product you would like to purchase, select your size (check our size guide for help) and press the “Add to Cart” button. After, you can see the item in your cart (check top right corner) and you can proceed to “Check Out” right away or continue shopping and add more items to your cart. Shipment fees will be calculated automatically in your cart as soon as you complete your shipping address.

Do I need to sign up to buy?

No, you don’t! If you prefer to shop without signing up, you can. It is recommended though, to keep your shipment details handy for your future buys.

I have forgotten my password, now what?

No, worries! Just press the “Lost my password” link on the “Sign in” page and enter your username or email address on. You will receive a link to create a new password via email. If you need more help, feel free to contact us at yulia.malisaki@gmail.com

I have forgotten my username, now what?

Go to sign in page and press the “Lost my password” link. Fill in your e-mail and you will receive an e-mail from us stating your username and a link to reset your password (if needed). If you need more help, feel free to contact us at yulia.malisaki@gmail.com

What methods of payment are accepted?

You can pay for your purchase by PayPal, bank transfer, we also accept all types of Visa, Electron Visa, MasterCard, Maestro, American Express & Diners.

Why don't you ship to my country?

We ship to all countries within EU and constantly working on growing our delivery network.

How much is shipping?

Shipment costs are calculated automatically, as soon as you fill in your shipping address. If you would like to check our delivery rates beforehand just click on our “Deliveries” page for details.

How long will it take for my items to arrive?

You can check our Deliveries page for estimated shipment times. Keep in mind that holidays may affect transit times.

How do I get a refund?

You can return your order and apply for a refund within 15 working days after you received it. Please check our Returns page for more info.

How do I return / exchange items?

You can return your order within 15 working days after you received it. Please check our Returns page for more info.

What if I change my mind?

Not a problem! You can return your order within 15 working days after you received it. Please check our Returns page for more info.

How do I know what size I am?

Please check our “Size guide” to find the right size for you.

What payment security do you have?

All payments on our website are secure and compliant with international online payment standards. You can choose any type of payment method you prefer.